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Lots of folks do their shopping on the internet these days, especially on Amazon. Not only because it's convenient, but you can find some great bargains. But wait until you hear how much a woman in Gallatin, Tennessee was charged for some paper plates. It was certainly no deal. Lorie Galloway said she does a lot of shopping on Amazon. She's a Prime member and told Scripps station WTVF in Nashville, "I don't order anything unless it's free shipping." Just before Christmas, Galloway bought some plates. Then her husband, Bob Galloway, got the bill."He sent me a text," Lorie Galloway recalled. "'What did you order at Amazon?' And, I'm like, 'What?' He said, 'Our bill is a thousand and something dollars.'"Now these plates she bought were not the kind you keep in a china cabinet. These were heavy duty paper plates. A hundred of them. Lorie Galloway said she thought she was getting for with free shipping. It turns out, the plates were ."But there was a ,080 shipping charge," Bob Galloway explained.It cost more than ,000 to ship a package of paper plates. "I mean that's just crazy for paper plates," Lorie Galloway said.And, her husband added, "I really thought it was some clerical error."The Galloways repeatedly tried contacting the seller and got no response. So they called Amazon about the charge."The reaction from the customer service representative at Amazon was, 'Wow, that's ridiculous,'" Bob Galloway said. So were these plates coming from somewhere half way around the world? No, according to the paperwork, they were shipped by UPS from Atlanta. Amazon eventually agreed to open an investigation and the company told Lorie Galloway they'd determined she  was "not overcharged for the transaction."Lorie Galloway said she believed she was overcharged. According to Amazon, the seller said they'd "sent the plates with expedited service," that Lorie Galloway had selected that option when she placed her order and had agreed to the ,000+ shipping fee, something Galloway insists isn't true. "If it would have said a thousand and something dollars, I would have noticed that," she said. If you try finding the seller now who sold Lorie Galloway those plates, you won't. An Amazon rep told the couple the seller had been dismissed after doing similar things to other customers. But Amazon refused to confirm that for us.And Amazon was asked why it didn't have technology to flag and even prevent outrageous charges like this, the company refused to directly answer the question and instead sent a statement saying, "Amazon is constantly innovating and improving our customer experience. If customers have concerns or feedback, we encourage them to contact our Customer Service."But that's what the Galloways did and Amazon told them there was nothing they could do. Lorie Galloway said she is now reconsidering where she shops. "If they [Amazon] are not going to take care of their customers, why should I order from them again?" she said. The Galloways spent the last couple of months disputing the shipping charge with their credit card company. Finally, just the other day, they got word that the shipping would be refunded.  3398

Many animal shelters are worried the economic impact of the COVID-19 pandemic will cause a surge in pet surrenders, a stark contrast from when shelters saw record fostering and adoption rates four months ago."What we've seen since then is that the number of total dogs and cats that have come into shelters and rescues across the country has continued to decrease compared to the levels of 2019. So, fostering has stayed high but we just have fewer animals that we’re trying to get into foster care than the shelters had to last year," says Lindsay Hamrick with the Humane Society of the United States.Hamrick says animal control centers that shut down during the start of the pandemic are now back up and operating, but are still being selective about which animals need to be picked up."Intakes are still about 40% down compared to 2019 for both cats and dogs," says Hamrick.Valley Oak SPCA in Visalia, California, saw a record number of adoptions in June, nearly double what they had last year. But executive director Lydia House says they're concerned about the impact the economy will have in the coming months."We had a couple surrenders that said, 'I haven’t been able to feed my dog in three days. I have no money. I’m being evicted.' We did have some senior citizens who wanted to surrender their pets because they were afraid they were going to get [COVID-19] and not be able to take care of their pets," says House.The Humane Society of the United States has been closely following states that are lifting their eviction moratoriums as those states may see a boost in pet surrenders and strays."Surrenders that are related to evictions to not having enough money to be able to afford veterinary care - all of the pieces that come along with an economic downturn," says Hamrick.Overall, many shelters report with so many people working from home, adoptions and fostering of animals are still high. So the Humane Society of the United States is now urging animal lovers to think beyond shelter animals and focus on a neighbor or friend who may be going through a tough time."When someone loses their house or apartment, it's going to take months or even a year to find pet friendly housing again. So we’re really doing a push that people who are interested in fostering and had a good experience during the pandemic with taking care of other pets, to consider doing that for your neighbors. That way, possibly in the future, there can be a reunification of the pet with the family that they were separated from because of the economic issues," says Hamrick.Right now, more than half of states nationwide have lifted their eviction moratoriums. The Humane Society of the United States recommends supporting your local animal shelters as much as possible during this time to help get them and the animals through any economic hardship. 2850

Lowe's is slimming down to better compete with Home Depot.The company, which recently hired Marvin Ellison away from JCPenney to be its CEO, said it is shutting down its Orchard Supply Hardware stores and plans to slash inventory at its Lowes stores.The home improvement retailer did report earnings that topped forecasts on Wednesday, thanks to a healthy housing market. Shares surged more than 7 percent in early trading on the news.But Lowe's cut its sales and profit outlook for the year.The retailer is playing catch-up to industry leader Home Depot, which just last week reported strong results. 614

MARTIN COUNTY, Florida — The Martin County Sheriff's Office said a 28-year-old man faces poaching charges after deputies said he was caught with two gopher tortoises at a state park.Deputies responded Sunday evening to Seabranch Preserve State Park and found the suspect, identified as Robert Lane, on the ground.The sheriff's office said Lane pulled two endangered tortoises from their hole and was on the ground searching for others.Lane was in possession of a male and a female gopher tortoise when deputies caught him.They said he admitted to deputies that he pulled both of the tortoises from their hole and was going to take them home where he had planned to eat them.Gopher tortoises are a threatened species and federally protected.The case was turned over to the Florida Fish and Wildlife Conservation Commission. Lane faces charges related to poaching on state property.Deputies said they found the hole where Lane pulled the tortoises from and returned both reptiles to the location.  1043

Military suicides have increased by as much as 20% this year compared to the same period in 2019, and some incidents of violent behavior have spiked as service members struggle under COVID-19, war-zone deployments, national disasters and civil unrest.While the data is incomplete and causes of suicide are complex, Army and Air Force officials say they believe the pandemic is adding stress to an already strained force.And senior Army leaders — who say they’ve seen about a 30% jump in active duty suicides so far this year — told The Associated Press that they are looking at shortening combat deployments. Such a move would be part of a broader effort to make the wellbeing of soldiers and their families the Army’s top priority, overtaking combat readiness and weapons modernization.The Pentagon refused to provide 2020 data or discuss the issue, but Army officials said discussions in Defense Department briefings indicate there has been up to a 20% jump in overall military suicides this year. The numbers vary by service. The active Army’s 30% spike — from 88 last year to 114 this year — pushes the total up because it’s the largest service. The Army Guard is up about 10%, going from 78 last year to 86 this year. The Navy total is believed to be lower this year.Army leaders say they can’t directly pin the increase on the virus, but the timing coincides.“I can’t say scientifically, but what I can say is - I can read a chart and a graph, and the numbers have gone up in behavioral health related issues,” Army Secretary Ryan McCarthy said in an AP interview.Pointing to increases in Army suicides, murders and other violent behavior, he added, “We cannot say definitively it is because of COVID. But there is a direct correlation from when COVID started, the numbers actually went up.”Preliminary data for the first three months of 2020 show an overall dip in military suicides across the active duty and reserves, compared to the same time last year. Those early numbers, fueled by declines in Navy and Air Force deaths, gave hope to military leaders who have long struggled to cut suicide rates. But in the spring, the numbers ticked up.“COVID adds stress,” said Gen. Charles Brown, the Air Force chief, in public remarks. “From a suicide perspective, we are on a path to be as bad as last year. And that’s not just an Air Force problem, this is a national problem because COVID adds some additional stressors – a fear of the unknown for certain folks.”The active duty Air Force and reserves had 98 suicides as of Sept. 15, unchanged from the same period last year. But last year was the worst in three decades for active duty Air Force suicides. Officials had hoped the decline early in the year would continue.Navy and Marine officials refused to discuss the subject.Civilian suicide rates have risen in recent years, but 2020 data isn’t available, so it’s difficult to compare with the military. A Pentagon report on 2018 suicides said the military rate was roughly equivalent to that of the U.S. general population, after adjusting for the fact that the military is more heavily male and younger than the civilian population. The 2018 rate for active duty military was 24.8 per 100,000, while the overall civilian rate for that year was 14.2, but the rate for younger civilian men ranged from 22.7 to 27.7 per 100,000, according to the National Institute of Mental Health.James Helis, director of the Army’s resilience programs, said virus-related isolation, financial disruptions, remote schooling and loss of child care all happening almost overnight has strained troops and families.“We know that the measures we took to mitigate and prevent the spread of COVID could amplify some of the factors that could lead to suicide,” said Helis, who attended department briefings on suicide data.Army leaders also said troops have been under pressure for nearly two decades of war. Those deployments, compounded by the virus, hurricane and wildfire response and civil unrest missions, have taken a toll.Soldiers’ 10-month deployments have been stretched to 11 months because of the two-week coronavirus quarantines at the beginning and end. McCarthy said the Army is considering shortening deployments.Gen. James McConville, Army chief of staff, said there’s new attention to giving service members “the time that they need to come back together and recover.”“We were very focused on readiness four years ago because we had some readiness challenges, and we did a great job. The force is very, very ready now. But I think it’s time now to focus on people,” he told the AP.McConville and Army Sgt. Maj. Michael Grinston said units have begun “stand-up” days, where commanders focus on bringing people together, making sure they connect with each other and their families and ensuring they have strong values in how they treat each other.The isolation is also taking a toll on veterans, particularly the wounded.Sergio Alfaro, who served in the Army for 4 1/2 years, said fears associated with the virus intensified his PTSD and suicidal thoughts.“It’s definitely something that’s made things a bit more chaotic, trying to plan for the future, do things together,” said Alfaro, who deployed near Baghdad in 2003, facing daily mortar rounds, including one that killed his commander. “It’s almost like adding more trash on the heap.”While he once feared that strangers passing by might hurt him, now he fears people may have COVID and not show symptoms. Others in support groups, he said, “are just sick of living this way, worried about what’s coming over the next hill, what next horrible thing are we going to be confronted with.”Roger Brooks, a senior mental health specialist at the Wounded Warrior Project, said veterans are reporting increased suicidal symptoms and anxiety. Between April and the end of August, the group saw a 48% jump in referrals to mental health providers and a 10% increase in mental health calls and virtual support sessions, compared to the previous five months.Brooks said there’s anecdotal evidence that the pandemic has made wounded warriors like amputees feel more isolated, unable to connect as well with support groups. He said injured vets have seen disruptions in medical visits for pain management and other treatments.Within the Army, Helis said the virus has forced an increase in telehealth calls and online visits with mental health providers. That has generated some positive results, such as fewer missed appointments.“And we also think there was a reduction in the stigma of seeking behavioral health because you can do it from the privacy of your home,” he said.Military leaders also are encouraging troops to keep a closer eye on their buddies and ensure that those who need help get it.That message was conveyed in a remarkable public statement this month by Gen. John Hyten, vice chairman of the Joint Chiefs of Staff. He said he sought help while heading U.S. Strategic Command from 2016 to 2019. He didn’t reveal details but said he saw a psychiatrist – a rare public admission by a senior officer.“I felt like I needed to get some help,” Hyten said in a video message. “I felt like I needed to talk to somebody.” He encouraged others to do the same, if needed, without fear of hurting their career._____ Need help? Call the National Suicide Prevention Lifeline (1-800-273-8255) Military veterans press 1. Individuals can also go to: https://suicidepreventionlifeline.org/talk-to-someone-now and veterans can go to woundedwarriorproject.org or call the project’s resource center at: 888-997-2586. 7565