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CHULA VISTA, Calif. (KGTV) - A South Bay mom says the dinner she ordered using a food delivery app never arrived, and the driver couldn't be tracked down."It was my second time using the app," said Melissa Stone.Last Sunday, when Stone's kids had a craving for burgers and fries, she signed into her Grubhub app and ordered an early dinner from Bull Chicks in Chula Vista. An hour passed, but there was no food."Went onto the app, checked the delivery status, and it said it was delivered," said Stone.Confused, she checked her front door but didn't see any deliveries. She called the restaurant. An employee told her her food had been picked up by the driver 15 minutes earlier. She asked for the driver's information and got a woman's name and number. Stone says she tried to contact the driver, but the number was disconnected."I'm upset and hangry at this point," said Stone.She says when complained to Grubhub, they didn't have any answers but gave her a refund."I think somebody was hungry, took my food and ate it," said Stone.Melissa posted the incident on Facebook and got several responses from local Grubhub customers with similar stories, including one involving a male driver who reportedly picked up the food but didn't deliver it."They never received their food," said Stone.And they may not be alone. According to a 2019 survey by US Foods, nearly 30% of drivers with food delivery apps, admit to snacking or stealing the food they're responsible for delivering. A Gruhhub spokesperson issued the following statement:"Our mission is to connect hungry diners with great, local restaurants. We always want our diners to have the best experience possible, and the vast majority of our 450,000 orders each day are completed without incident or complaints. But when things don’t go as planned, we appreciate hearing feedback and work hard to make it right.We looked into the two orders brought to our attention and found they are separate, isolated incidents. Both diners were helped by our customer care team and received refunds for the affected orders and promo codes for future orders. We did not find any evidence of misconduct by our drivers during either of the deliveries.Overall, we have zero tolerance for misconduct from our delivery partners, and we work to immediately resolve incidents. Our drivers sign a contract before partnering with us that makes it clear that misconduct is not permitted. As a matter of practice, we do extensive motor vehicle and criminal background checks before contracting with a driver, and we periodically re-run these checks while any driver is contracted with us." 2628

CHULA VISTA, Calif., (KGTV) -- Following in the footsteps of neighboring San Diego, the City of Chula Vista launched a one-year e-scooter pilot program Sunday. Lime representatives held a "first ride" event at Discovery Park, introducing Chula Vista residents to the scooters. The event included safety training and an obstacle course where participants could practice using the scooters to get a free helmet.The city says the pilot program will allow Lime to stage 500 e-scooters at popular locations across Chula Vista for the first month. If all goes well, Lime can add 200 e-scooters every month after that.Some love the convenience. Others say they have seen too many problems in San Diego to support them. "They need to have parking areas for these things and designated legislation for helmets if they're going to have these things out there," said Daryll Coleman, a 12-year resident of Chula Vista. "That's my opinion. Should they be out here? I don't think so." This comes just two months after the City of San Diego notified Lime that it was revoking the scooter company's operating permit. The city claims Lime violated its geo-fencing rules.Residents say they are curious to see how the mayor's office will adjust rules to fit their city. 1259

CHULA VISTA, Calif. (KGTV) -- A Chula Vista Walmart is temporarily closing for a cleaning amid the coronavirus pandemic, a company spokesperson said Sunday.According to the company, the Chula Vista Supercenter located at 875 East H Street will close at 2 p.m. Sunday “as part of a company-initiated program to allow third party cleaning crews time to thoroughly clean and sanitize the building.”The store plans to reopen on Tuesday, December 29 at 7 a.m.Read the full statement from the company below: 510

CHULA VISTA, Calif. (KGTV) -- Three gang members charged in a violent crime spree that stretched from San Ysidro to La Jolla were in court Tuesday in Chula Vista for their preliminary exam. Michael Pedraza, Cesar Alvarado, and Britney Canal are accused of murdering a South Bay businessman last April and kidnapping and shooting a woman who witnessed it. Mya Hendrix was the first took take the stand. She's paralyzed and confined to a wheel chair after being shot three times and left to die at Sunset Cliffs. The judge would not allow the media to show the faces of the defendants in court, but they smirked during much of testimony. Hendrix, 19, said she was friends with the defendants and had done drugs with some of them. She says they turned on her because they thought she stole a backpack with ,500 in it. Hendrix says they kidnapped her, tortured her with a game of Russian Roulette and tased her multiple times. At one point, she testified she was forced to call her mom for ransom money. “I told her I needed ,500. My life depended on it and she was asking me why, and I was forced to say that I had robbed somebody. I wasn’t allowed to say that people had thought I took something from them, they forced me and tased me told me to say that I robbed them," said Hendrix. Prosecutors said the trio drove Hendrix to various locations. "They were telling me they were going to put me into sex trafficking. They were telling me they were selling me to this guy they had at the park. They had me like tied up in this garage with duct tape over my mouth and they were tasing me in front of people," said Hendrix. Prosecutors say Hendrix was in the backseat when the defendants shot and killed a South Bay businessman. According to investigators, the suspects thought 59-year-old Mario Serhan was an undercover cop who was following them. The defendants are charged with fatally shooting him in the head. Witnesses found Serhan slumped over the steering wheel of his car with a gunshot wound to the head. The vehicle was coasting through the intersection of Industrial Blvd. and L Street before it collided with a storage business, police said. Hendrix testified that the trio celebrated the killing. "Ms. Canal was excited. She was like, "good shot babe" cause he was like, "I got him in the dome," testified Hendrix. She said the defendants cleaned the car with bleach to remove any gun powder residue. Shortly after, she says they took her to Sunset Cliffs and tried to murder her. "I walked down the stairs with the gun pointed at me the whole time, pleading for my life, crying he told me to take it with some dignity and not to die like a little *&^%$ and that’s when he shot me the first time, which the bullet hit my ear and I stayed standing. The second time is the one that went in my neck and out of my chest on this side that’s the one where I fell and broke my spinal cord and then as he was walking away he turned around and shot me a third time in the hip. All I could do was lay there and pray," testified Hendrix. She was found hours later near the surf by tourists at Sunset Cliffs. A fourth defendant, Francisco Aranda, is also charged in the case. He's accused of setting Hendrix up. Hendrix says she thought they were friends, but Aranda believed she had stolen from him. Testimony continues Wednesday morning. A judge will decide if there is enough evidence for this case to go to trial. 3431

CHULA VISTA, Calif. (KGTV) - A Chula Vista jiu-jitsu instructor pleaded not guilty Wednesday on four counts of lewd acts against a child under the age of 14.Deputy District Attorney Julie Lynn told 10News the alleged incident involving Gabriel Gonzalez happened August 18. It did not take place at the Chula Vista Jiu-Jitsu facility on Third Ave. where Gonzalez worked, Lynn said.The judge issued a protective order for Gonzalez to stay away from two females, whose names 10News is withholding due to the sensitive nature of the charges.Gonzalez’ bail was also increased to 0,000. 606