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SAN DIEGO (KGTV) — A San Diego family is living in an empty home and says nearly everything they own is being held hostage by a moving company.They’re part of a growing group of people around the country who say they’re victims of a deceptive bait-and-switch operation. 10News has spoken to a representative of the moving company who denies wrongdoing.Over FaceTime, Brad and Vanessa Angle gave 10News a tour of their house in North Carolina. They recently moved there from their home in Poway. The family is sleeping on mattresses on the floor since their furniture and household items never arrived. The goal of relocating was to live a stress-free life, but the feeling of emptiness is driving them to tears.“It affects a lot it. It affects my daily life. I have to keep going, you know. I try to stand up every day for my kids. I have three kids that I have to be there for,” Vanessa said.What hurts the most is losing the memories. Her husband, Brad, says Titan Moving and Storage has the family’s irreplaceable belongings, like the photos and videos of their kids, and Vanessa’s wedding dress.On Titan Moving and Storage’s paperwork to the Angle family, it shows the company’s address is in Chantilly, Va.The Angles say the company had originally given them a binding estimate of ,300 with ,205 down. Yet after movers loaded everything up during the family’s moving day in July, the Angles say the movers claimed that the family had more items than what they were originally quoted for. The movers doubled the estimate.The Angles say the movers demanded a partial payment.“I think it was ,700-something dollars that we had to write a check for,” says Brad. He says his family was assured that any issues could be worked out with a company associate come Monday.Monday came and went. “[An associate] answered the phone on my first call and then immediately hung up and then wouldn't answer after that,” says Brad of his attempt to resolve the dispute with the company.The Angles stopped payment on the check and the situation went from bad to worse.The Federal Motor Carrier Safety Administration, or FMCSA, is the government agency that oversees interstate moving trucks. The agency reports that the carrier has never been authorized to move household goods. The FMCSA is currently investigating the carrier.This year alone, the FMCSA reports there have been 98 complaints filed against the carrier. Complaints have come in from customers like Chris Baumann in Florida. He says the company pulled a bait-and-switch operation on him.“If I didn't have a headset on, you'd hear this house echoing. It's empty,” he said over video chat about not receiving his belongings from the moving company.He and others say they had checked reviews before hiring the company. Titan Moving and Storage only has one star on Yelp, but there are other companies listed on Yelp with similar names and better reviews, causing confusion for customers. The Angles recently got what they call "hostage” photos from the carrier. They were sent pictures of their items that are being held at an undisclosed storage facility in California. The company tells us it won’t release anything until receiving a storage payment from the family.“They're trying to charge us over a thousand dollars a month for storage which is insane,” says Brad.Titan Moving and Storage’s website has been down for several days. A manager with the company told us they're not taking new customers. He declined a taped interview but acknowledged that the company does not have a license to move household goods.He claimed it was due to a “filing issue” and said the company works with licensed third-party movers. The FMCSA tells 10News that the company is still not authorized to use third-party movers for household goods. The manager also told us that the company tried to resolve the matter with the Angles last month by offering them a reduced moving fee.The Angles call that a lie.“I see it as a crime. They don't have a license,” adds Vanessa.According to the FMCSA, the FMCSA does not have the authority to resolve claims against a moving company. State law enforcement, transportation and consumer affairs agencies are responsible for pursuing suspected incidents of moving fraud and regulating the operations of intrastate moves.According to the California Department of Consumer Affairs, moving companies that operate within California are required to be licensed by the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation (BEARHFTI), part of the Department of Consumer Affairs.The BEARHFTI became the new licensing and regulatory home for household movers on July 1, 2018. The BEARHFTI is aware of the consumer complaints against Titan Moving and Storage but cannot comment specifically during the open investigation.A spokesperson tells 10News that the company is not licensed with the BEARHFTI.A sergeant with the San Diego County Sheriff’s Department tells 10News that its detectives are looking into the matter. 5031
SAN DIEGO (KGTV) - A San Diego man claimed four off-duty San Diego Police officers beat up him outside of a local bar.“I have a laceration on the back of my head, three staples, a lot of bruises a lot of cuts on the face,” said Jonathan Felix.Standing in his attorney’s office, Jonathan Felix described a November night he’ll never forget."All I remember is waking up in my own pool of blood a few times,” Felix told 10News.Felix said that after working a shift at a restaurant in the Gaslamp Quarter, he stopped by a Mission Valley bar for a drink.He said he lives nearby and uses its parking lot because parking in the area is scarce.According to Felix, before he headed home for the night, he saw four men standing near his car. He said he didn’t know them, but wanted to make sure the valuables he had in his vehicle were safe.He said after a few interactions with the guys, they didn't leave and appeared to be intoxicated.He claimed the men never identified themselves as San Diego Police officers."I felt threatened for my life,” Felix said.Felix's attorney said at some point, Jonathan Felix pulled a gun and held it at his side. The officers surrounded him, and the situation escalated.The San Diego Police department saw it differently, calling the off-duty officers victims of assault with a deadly weapon. In a statement the department sent 10News after the November incident, a spokesperson wrote: 1419
SAN DIEGO (KGTV) - A new streaming documentary follows young San Diegans on a life-changing trip to the Philippines."Filgrimage" focuses on eight Filipino-Americans during a 2019 summer trip to the Philippines with The Filipino School."If we don't have programs like this, then we as Filipino-Americans are only going to know what we have time to know, or what we're exposed to," says Tony Olaes, the founder of The Filipino School and organizer of the trip.He says a similar trip to the Philippines 14 years ago inspired him to learn more about his culture. That's what he hopes this trip does for the people who take it."I went from not wanting to be Filipino to 'Mr. Filipino,'" he says. "It's because I understood something amazingly beautiful about who I was. So that's how this all started."Olaes took 23 people on the trip in 2019. A documentary crew followed them as they visited several parts of the archipelago."This is something that you can't really get unless you actually experience it for yourself," says Jocelynne Monteheromoso, one of the teens profiled in the documentary. "The fact that we were going through it and it was recorded on camera is just something so beautiful that I feel that our generation especially needs to know about.""I hope this encourages anyone who is embarrassed of their culture, or straight away or doesn't even know about their culture, to try and put some work to figure out more about it," says Ryah Hernandez, who says she discovered a beauty in the region that she didn't know about from family trips as a child.San Diego has the second-largest Filipino population of any county in the US. Olaes says he hopes this documentary will give people who don't have the time or means to take a trip like this a glimpse into their ancestral homeland. He calls it a typical American story."The minute we start to reach into an inquire into where we all came from and the beauty of where we came from, it's that beauty that we get to bring to the United States," says Olaes.As part of the trip, the teens also helped build homes for low-income people in the Philippines.The documentary is 14 parts and lasts around two hours. It can be streamed for free at TheFilipinoSchool.com. 2227
SAN DIEGO (KGTV) -- A new poll shows many San Diegans would “definitely” or “probably” get a COVID-19 vaccine if it were available to them at little or no cost.An ABC 10News/San Diego Union-Tribune scientific poll recently asked 500 San Diego adults about their thoughts on a potential coronavirus vaccine, including who should get a vaccine first and their feelings towards vaccinations in general.Among the questions participants were asked: “A vaccine for the Coronavirus may soon be available to the public. If clinical trials go well, and a vaccine is available to you that is either free or costs just a few dollars, would you definitely get the vaccine? Probably get the vaccine? Probably not get the vaccine? Or definitely not get the vaccine?”The poll shows 38% of San Diegans would definitely get the vaccine; 32% would probably get the vaccine; 12% would probably not get it; 10% would definitely not get it; 8% are not sure.The release of the poll comes on the same day biotech company Moderna announced its COVID-19 vaccine candidate is 94.5% effective.The company’s chief medical officer, Dr. Tal Zaks, called the news one of the greatest moments of his life, adding, “It is absolutely amazing to me to be able to develop this vaccine and see the ability to prevent symptomatic disease with such high efficacy."Moderna reported no major side effects, and that unlike Pfizer’s vaccine announcement last week, Moderna’s vaccine does not require extreme refrigeration temperatures -- something many experts agreed would be a significant advantage for distribution.The federal government has said the coronavirus vaccine would be free, and some experts have suggested that with the FDA’s Emergency Use Authorization -- which both companies are expected to apply for in the next few weeks -- there could be enough doses manufactured to immunize 20 million people by early next year.Other poll questions that San Diegans were asked: 1948
SAN DIEGO (KGTV) — A local sailor got an emotional holiday surprise thanks to the generosity of some frequent fliers.Navy diesel mechanic Joe Ramsay just learned his brother is flying in for the holidays."Don't really have the words to describe it," said Ramsay.Ramsay has been stationed in San Diego for more than two years. After hernia surgery this summer, his finances got stretched. There would be no trip home to North Carolina for the holidays."I was going to spend it with friends or alone. That was pretty much my plans," said Ramsay.That wasn't the plan for Ramsay's brother Trey, who entered a contest put on by New York entrepreneur Peter Shankman. The businessman decided to collect and donate hundreds of thousands of airline miles in hopes of reuniting families."Just wanted to get to my brother for the holidays. I haven't seen him in a year or so," said Trey Ramsay.In his entry, Trey called his brother "the closest person in my life," adding the family hasn't been able to visit Joe since he arrived in San Diego. San Diegan Rhys Ford, a mystery writer who travels for her job, donated 45,000 miles and two tickets."It's seeing people reuniting. It's the fact that somebody's so excited to get on a plane. For me, it's able being able to give that to somebody," said Ford.All entries were put to a public vote on the website, Imgur. Trey's entry was among the handful to win plane tickets."Surprise and very thankful," said Trey."Just ecstatic, joy and shock," added Ramsay. He's already mapped out the holiday itinerary, which includes hiking, Hodad's, disc golf and some sightseeing."It means the world, especially this time of year ... not being alone. Seeing of my best friends in the world. It's incredible somebody gave away what they've earned with their own money to help strangers come together," said Ramsay. 1845