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SAN DIEGO (KGTV) - A popular summer reading program in City Heights had to adapt to overcome challenges from the Coronavirus.In previous years, the United Way of San Diego County's Readers in the Heights program offered kids a chance to explore books through active reading and play at community centers throughout the area. It aims to help kids avoid the summer "brain drain" of falling behind while not in class.In 2020, the Coronavirus Pandemic threatened to cancel the program, since gatherings were prohibited."We heard across the board that the transition from in-person to online schools was leading to a bit of online fatigue," says Ian Gordon, the United Way of San Diego County Senior VP and Chief Impact Officer.Rather than more Zoom-based readings or online classes, the United Way of San Diego County decided to base the program out of each family's home.They gave out 1500 books and more than 400 activity kits to keep the kids engaged over the summer. They also encouraged parents and siblings to read with the kids."It was different in many ways," says Gordon. "But it absolutely was successful."According to the United Way of San Diego County, 93% of the families in the program continued reading throughout the summer. At the end, 85% of the kids said they enjoyed reading, compared with 55% at the beginning of the summer.Parents also said they felt more confident and comfortable reading with their children."It was really nice," says Emily Lira. Her son Brian and daughter Emily took part in the program."It gave me more time to set apart from my schedule to read a book with the kids," she says.The United Way of San Diego County also gave the families face masks and hand sanitizer to help with safety during the summer. They also gave out backpacks filled with school supplies to help the kids adjust to school in the fall.The United Way of San Diego County partnered with City Heights Community Development Corporation, Karen Organization of San Diego, Words Alive, San Diego Council on Literacy, City Heights Weingart Library, Fleet Science Center, Traveling Stories, International Rescue Committee Small Business Development Center, RevCult, Target, UWSD’s Women United, and Count Me 2020 to provide all of the books and materials to the families, free of charge. 2298

SAN DIEGO (KGTV) - A program through the County's office of Child Welfare Services is making sure every kid in the foster program gets to celebrate this holiday season.The "Home for the Holidays" program pairs kids in the foster shelters with families for a holiday, so they don't have to spend the holiday alone."This is a great opportunity for families to kind of try it out and see what it's like to work with our youth," says Kimberly Giardina, the Director of Child Welfare Services.Right now, San Diego County has about 140 kids in the foster program that need a foster family. While this program doesn't give them a long-term solution, it helps the kids through a difficult season."People open their homes," says Giardina. "They see that our youth are just like every other kid in the neighborhood."Nanci Weinstein, who has fostered three kids through the county and adopted one, says it's an experience that's invaluable for both the kids and the families."I can't imagine what that might feel like for a child," she says. "Every moment is precious because this child is in a situation where they need someone to take care of them."Families interested in participating in the Home for the Holidays program need to complete a background check, home safety inspection, training and orientation. The process can take several months.While it may be too late for this holiday season, Giardina says people can try any holiday, secular or religious.For more information, go to the county's website here or call 877-792-KIDS (5437). 1540

SAN DIEGO (KGTV) -- A La Jolla store in an upscale mall is facing scrutiny from customers who told Team 10 they were misled after buying hundreds—even thousands—of dollars worth of skin care products.Team 10 spoke to at least two customers who had similar complaints. When they tried to return unopened products, they said they were sold lies.Christianna Ortiz regrets walking into Gold Elements at the UTC mall on La Jolla Village Drive.“I’m honestly very embarrassed I fell for it,” Ortiz said.Last summer, she said Gold Elements employees encouraged her to purchase products, including a skin care regiment.“He wanted me to buy it for 0. I said yeah, that's not going to work. He said I'll tell you what, I'll throw in a facial and I was like, now that sounds interesting, but I don't want to come here alone. I'll throw in two facials,” Ortiz said the employee told her.When she went to her appointment, she said employees would not give her the facials she paid for.“I said, I want to return the stuff then and he said no return.I said I paid for something that was an outright lie,” Ortiz said.Ortiz said they never told her there was a no refund policy.She disputed the charge with her credit card and could not believe what happened next.“They sent me back the copy of my receipt along with another sheet of paper that listed the refund policy. I had never seen that sheet of paper, didn't exist!” Ortiz said.“You’re hustled,” said Sharon Garrow, another Gold Elements customer.Garrow spent nearly ,500 on products in September. She admits spending more than she should. When she tried to return the products the following morning—less than 24 hours later—she said she was not allowed to.She went to the store Saturday, where she said an employee told her there was nobody who could help her. She went again on Monday. “He [said] there’s no return on [these] products,” Garrow said.It was on her receipt, but like Ortiz, she signed on a computer and said the policy was not visible on the screen. She said nobody told her anything in person and there were no signs in the store that customers could see.A Team 10 investigative photojournalist also visited the store. He also did not see any return policies in the store.On the California Attorney General’s website, it says: “Stores that do not accept returns must clearly display their policy.”The California Civil code states that retail sellers shall display their policy “either on signs posted at each cash register and sales counter, at each public entrance, on tags attached to each item sold under that policy, or on the retail seller’s order form, if any.”Goods that cannot be resold due to “health considerations” are an exception. Both women said they never opened the Gold Elements boxes before trying to return the items.When Team 10 visited the store to get answers, there were no managers available to talk to us. An independent esthetician told Team 10 to contact a Gold Elements promoter. That person did not call back.Less than an hour later, a man who claimed he was the owner called Team 10 and said they always give the best help to customers and have not had problems with refunds. The man would not agree to an in-person interview, saying that he was not in town.He told Team 10 all future communication would be with his lawyer, but would not give his lawyer’s name.It was a different story on the Better Business Bureau website, where the store has an F rating. A 2017 class action lawsuit filed in Northern California against Gold Elements products and affiliated companies.Part of the complaint was that “complimentary facials” were not honored when customers tried to use them.““If I got taken, so many other people are probably getting taken. Somebody has to stop it,” Ortiz said.Team 10 discovered the La Jolla store could also be violating different state code.On Gold Elements’ wall is a price list for facials. The Board of Barbering and Cosmetology, under the California State Department of Consumer Affairs, said a business that charges for facials should have an establishment license.The store has no record of that license.The women have a warning for others.“It’s not like I’m a dummy,” Ortiz said. “Do what I usually do. Check reviews ahead of time.”The Attorney General’s office said if any customers have concerns about a return policy, or lack of one, you can file a complaint with their office. 4419

SAN DIEGO (KGTV) – A recent 10News/San Diego Union-Tribune poll found out what people across the nation think about current border issues after hundreds of members of a migrant caravan rushed the San Ysidro Port of Entry in late November. Nearly 60 percent of people surveyed by SurveyUSA say they believe unauthorized immigration is a serious problem for the United States, while 28 percent say it’s a minor problem. 425

SAN DIEGO (KGTV) - A San Diego insurance agent who cheated 15 victims out of nearly .5 million was sentenced Wednesday to nine years in prison.Shawn Heffernan, 43, pleaded guilty in February to 29 felony counts of fraud and other charges, according to the San Diego County District Attorney’s Office.Heffernan would often convince clients to surrender existing life insurance policies and purchase new ones. The practice, known as “churning” or “twisting”, led to hefty commissions for Heffernan and steep penalties for clients, prosecutors said. Heffernan also collected investment funds and spent them on personal items including a Maserati, jewelry, and a lavish wedding, according to the District Attorney. Eight of Heffernan’s victims were senior citizens.“Stealing money from investors, and defrauding them out of their hard-earned savings, especially when some of the victims are senior citizens, is disgraceful and will not be tolerated,” District Attorney Summer Stephan said.  1011

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