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SAN DIEGO (KGTV) -- The City of San Diego says it is working to earn back the public's trust after thousands of families got hit with erroneously high water bills this year. But the problems appear to be persisting. Ed Kitrosser and his wife just got a bill for 3, more than double the usual for their home in Pacific Beach."We're on automatic sprinklers. Nothing has changed, the setting has not been changed for several years," said Kitrosser. RELATED: Inside San Diego: Audit shows City sent thousands of faulty water billsKitrosser is one of about a dozen residents in the P.B. and La Jolla area complaining about outrageously high water bills they received in September. Their concerns come after a city audit found that about 3,000 San Diegans got erroneous water bills, largely due to human error. Shawn Tobias, of La Jolla, is questioning a bill he received for more than ,800."You call the city and say 'I'm pretty sure you made a mistake on this' and they say 'no, no, this is what you used,' and then your heart drops," Tobias said. RELATED: San Diego man furious with city over ,000 water billThe city, meanwhile, says it is making progress on installing a series of reforms after the audit. That includes increased oversight on meter readers, addressing a backlog of meters that need repair, and improving communication with customers."We are now holding everyone accountable," said Johnnie Perkins, the city's deputy chief operating officer. "It's going to take some time, because this wasn't created overnight, but we're certainly going to improve it as fast as we can."The city says it is not charging late fees or turning the water off on anyone disputing a bill. RELATED: City launches app to help customers monitor water bills  1801

SAN DIEGO (KGTV) - Surveillance video reveals a City Heights man was seconds away from a showdown with an armed intruder who got away with a "priceless" stone.Along 41st Street, past 6 p.m. Friday, a man whose face is hidden by a bandanna, was recorded creeping into D.R. Peck's back yard from a canyon. "The full mask is the scary part. Notice he has gloves," said Peck.In the video, the burglar discovers an unlocked door and enters a bedroom. More than 10 minutes later, he emerges with a briefcase. He drops it off before heading back inside. Not long after, the cameras show Peck wheeling in the trash can near the front of the home after returning home from running errands. At the same time, the intruder — likely hearing Peck return — bails out of the house through the back entrance. A flash of a knife seen in his hand."I walk in and see a mess ... Oh my God. Someone's been in my house," said Peck.Amid the ransacked bedroom, there were missing items: electronics, a special edition "The Flash" comic book worth more than 0, jewelry, and a red heart stone that he bought for his wife Wendy 10 years ago after proposing. It wasn't expensive, but it was priceless."She knew she was loved, exactly what I was wanting to say to her," said Peck.The two were only married for 27 days before Wendy died after a battle with ovarian cancer. Peck kept that heart stone close to his heart."When I looked at it, it reminded me I had soulmate, and her and I were that," said Peck.Anyone with information on the case is asked to call Crime Stoppers at 888-580-8477. 1573

SAN DIEGO (KGTV) - The elderly victim of a brutal home invasion in Clairemont last week is relieved two of the three suspects are in custody. John Slobig, 59 and Terry Jones, 53 are due in court Wednesday afternoon in connection with last Wednesday's home invasion in the 4600 block of Firestone Street.Eighty-seven-year-old Paul Schmidt suffered injuries to his head, arms, and wrist during the attack. "I was very grateful for the work that the police did, " said Schmidt. Schmidt said he's lived in the home for fifty-three years and never felt unsafe. "I know that drugs have been so dominant in our society lately that it's a whole different world that we're living in. Things we used to take for granted, you can't anymore," said Schmidt. Schmidt was installing a ceiling fan when he says three men burst through his front door."All of a sudden, these three guys come in and said this is a robbery and he grabbed scissors and walked up to me and said don't mess with us. I didn't want to die that day, and there was three. I'm one guy, I'm 87, I'm not as tough as I used to be," said Schmidt. He tried to pull one of the intruders by his beard, that's when Schmidt says one of the robbers hit him over the head with a ceiling fan blade."The one guy was higher than a kite; the one they have in custody, he was really a terrible person." Police say the trio ransacked the home and took off in the victim's truck, which was recovered. The suspects have lengthy criminal records. They're scheduled to be arraigned Wednesday at 1:30 pm. 1551

SAN DIEGO (KGTV) - Temperatures will be cooling down through Wednesday but a shift in the wind direction will bring fire danger for the end of the week.A Fire Weather Watch will go into effect Thursday at 3 a.m. until Friday at 8 p.m. Winds out of the E to NE will average from 35 to 50 miles per hour.The Santa Ana winds will dry out the atmosphere with Relative Humidity averaging 5 to 10 percent during the day. The combination of dry conditions and gusty winds will keep the fire danger high on Thursday and Friday.Check 10News Pinpoint Weather conditionsInland communities, foothills, and mountains will be in the threat zone. We recommend extreme caution: avoid anything that could potentially spark flames or ignite a fire.Santa Ana winds are offshore winds. As the winds travel down the mountains, the air dries and heats up. Santa Ana season can range from October through April. Typically, the winds can be stronger in December and January, so this week will be one of many more episodes.We hope you are safe and ready for Santa Ana winds and Santa Ana season. 1078

SAN DIEGO (KGTV) - The Drug Enforcement Agency launched a summer project drilling down on factors leading to violent crime across the nation. It is called Project Safeguard.Special Agent in Charge of the San Diego district, John Callery, said, "over 75% of those [violent] crimes are driven to get money to buy drugs."He said drugs and crime go hand in hand. "When a person devolves into a drug addict unfortunately they become very desperate right? And a desperate person will do desperate things to get money and buy drugs."Callery said his team geared up to knock out 15 cases with violent criminals. The arrests happened from August to October."We took a three month, for lack of a better word, a surge. Let’s get violent actors off the street. Let’s arrest them, DEA, and let’s charge them federally." Callery said they arrested 34 criminals.He added they have a lot of evidence to go through as well, "we’ve seized 71 firearms and... seized 160 kilograms of heroin and 160 kilograms of fentanyl."He hopes the arrests lead to hundreds more and reveal kingpins in the Mexican Drug Cartels."We’re a border town and we have a huge responsibility here to try and stop drugs from entering the United States because 75% of all drugs enter right here in our area and go to the rest of the United States." Callery said he is incredibly proud of his teamHe said five agents were infected with the novel coronavirus since March and have recovered. He said they haven't stopped working through the pandemic.Callery said his next big task is National Prescription Drug Take Back Day on October 24th. On takebackday.dea.gov you can find a collection site near you to drop unwanted, old medications so they don't get into the hands of children or others. 1753

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