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CHULA VISTA, Calif. (KGTV) - A South Bay mom says the dinner she ordered using a food delivery app never arrived, and the driver couldn't be tracked down."It was my second time using the app," said Melissa Stone.Last Sunday, when Stone's kids had a craving for burgers and fries, she signed into her Grubhub app and ordered an early dinner from Bull Chicks in Chula Vista. An hour passed, but there was no food."Went onto the app, checked the delivery status, and it said it was delivered," said Stone.Confused, she checked her front door but didn't see any deliveries. She called the restaurant. An employee told her her food had been picked up by the driver 15 minutes earlier. She asked for the driver's information and got a woman's name and number. Stone says she tried to contact the driver, but the number was disconnected."I'm upset and hangry at this point," said Stone.She says when complained to Grubhub, they didn't have any answers but gave her a refund."I think somebody was hungry, took my food and ate it," said Stone.Melissa posted the incident on Facebook and got several responses from local Grubhub customers with similar stories, including one involving a male driver who reportedly picked up the food but didn't deliver it."They never received their food," said Stone.And they may not be alone. According to a 2019 survey by US Foods, nearly 30% of drivers with food delivery apps, admit to snacking or stealing the food they're responsible for delivering. A Gruhhub spokesperson issued the following statement:"Our mission is to connect hungry diners with great, local restaurants. We always want our diners to have the best experience possible, and the vast majority of our 450,000 orders each day are completed without incident or complaints. But when things don’t go as planned, we appreciate hearing feedback and work hard to make it right.We looked into the two orders brought to our attention and found they are separate, isolated incidents. Both diners were helped by our customer care team and received refunds for the affected orders and promo codes for future orders. We did not find any evidence of misconduct by our drivers during either of the deliveries.Overall, we have zero tolerance for misconduct from our delivery partners, and we work to immediately resolve incidents. Our drivers sign a contract before partnering with us that makes it clear that misconduct is not permitted. As a matter of practice, we do extensive motor vehicle and criminal background checks before contracting with a driver, and we periodically re-run these checks while any driver is contracted with us." 2628

CHULA VISTA, Calif. (KGTV) - Southwestern College in Chula Vista was briefly put on lockdown Tuesday after a student reported hearing shots fired at the campus library.The student contacted officers about hearing two gunshots on the third floor of the library just before 1 p.m. at the college on 900 Otay Lakes Rd.Chula Vista Police responded to campus and evacuated the building, according to Southwestern officials. The campus was also placed on lockdown.After a thorough search of the library, police determined there was no threat in the building and nothing suspicious was found.The lockdown was lifted about 1:45 p.m. and all operations resumed as normal.Chula Vista Police said a construction project at the library may have been confused with gunfire.Watch Sky10 above campus: 793

CHULA VISTA, Calif. (KGTV) — A suspected drunk driver had to be pulled from a vehicle after a rollover crash in the South Bay overnight.Police said the driver drove into two parked cars while driving southbound on Broadway at about 2 a.m. Saturday. After hitting one vehicle, her vehicle rolled into the middle of the street.The vehicle she struck collided with a nearby SUV, police said.Emergency crews extricated the woman from her vehicle and took her to a nearby hospital with moderate injuries.Chula Vista Police later arrested the woman for driving under the influence.No one else was injured in the crash. 620

CHULA VISTA, Calif. (KGTV) -- Police are looking for three people who tried to steal an ATM from outside a Mexican restaurant in Chula Vista Tuesday morning.According to the Chula Vista police, at around 5 a.m., three men were seen ripping the machine from the ground outside the restaurant in the 2500 block of Main Street, near Broadway.The trio tried to load the ATM onto the back of a large flatbed truck, but it fell off. They struggled to get the machine back on the truck and eventually gave up.Witnesses told police they saw the three men run away down Main Street.Police say the ATM was heavily damaged, but it doesn’t seem like they got away any money. The truck was believed to be stolen.Police are hoping nearby surveillance video will help in the investigation. 782

CINCINNATI -- A 17-year-old boy who has spent more than a year fighting to be recognized by his family and the world as a boy finally has just that.A ruling handed down Friday by Hamilton County Juvenile Court Judge Sylvia Sieve Hendon awards custody to the boy's grandparents, with whom he currently lives and who have supported his gender transition.On the other hand were his parents, who lawyers say insisted their son receive Christian therapy rather than be allowed to pursue hormone replacement therapy (HRT) or sex reassignment.RELATED: Transgender boy fighting for the right to transition before collegeThe judge ruled the boy's grandparents shall have the right to determine what medical care will be pursued at Cincinnati Children's hospital with the caveat that a psychologist unaffiliated with the hospital shall first evaluate the teen to ensure consistency between the child's gender presentation and feelings of nonconformity.His parents have been granted visitation rights, and Hendon encourages them "to work toward reintegration of the child into the extended family."The Living With Change Foundation expressed its support for the judge's decision.Living with Change is grateful for Judge Hendon’s decision to put the safety & medical care of the child first. 41% of transgender youth attempt suicide in their lifetime, making access to medically necessary care an incredibly important part of living a healthy & complete life. https://t.co/aEIKkwiTVl— Living With Change (@LWC_Foundation) February 16, 2018 1558

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