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SAN DIEGO (KGTV) - A patient at a North Park dental office got upset after she got hit with surprise fee.Two Thursdays ago, Linda Morrow - donning a mask and gloves - went to Pristine Dental Group for a root canal and bone grafting. After the procedure, Morrow, who doesn't have dental insurance, paid cash for the bill. It was in line with the estimate."The total bill was 0. I didn't have change, so I gave them 0 because I only had bills," said Morrow.Morrow says when no one in the office could make change, the receptionist spoke up."She commented, 'Oh, PPE.'" said Morrow.Morrow says her new bill was for 0 dollars, including a charge for personal protective equipment used by the dental staff."That shut my mouth. I was stunned," said Morrow.Confused, Morrow paid the full amount and left."My concept was that it was definitely an afterthought. If I had exactly 0 or my debit card, I would not have had to pay the charge," said Morrow.Morrow posted details of the charge of the Nextdoor app. Quickly, several neighbors responded that they also have paid similar charges at their dentist offices, ranging from to . In an email sent out to patients one of the dentists attributed it to the "inflated cost of PPE.""If I had to buy my own personal protective equipment for me and my family, they should have to buy it for themselves," said Morrow.Morrow points out no other businesses has charged her for their PPE. On its website, the California Dental Association cautions dental offices who apply the fee to charge the same amount of everyone.As for Morrow's bill, her dentist calls it an oversight, saying the fee should have been added to the estimate, because everyone is charged the same fee. The owner of Pristine Dental says all patients with an email on file are sent an explanation of the new fee before the appointment. Morrow says she get email updates but says she never received such an email.Some insurers do cover the PPE fee. 1981

SAN DIEGO (KGTV) -- A mountain lion cub rescued by the San Diego Humane Society continues to make great strides in its recovery.The Humane Society said the female cub was found by Vista Grande Fire Station firefighters near a road in Idyllwild on Sept. 2. The cub was “semiconscious, extremely emaciated, dehydrated, weak and had tremors,” according to the Humane Society.Under the care of the Humane Society’s Project Wildlife, the cub -- believed to be 14 weeks old -- has made significant health progress.Through daily fluid therapy, medications, and proper meals, the Humane Society said the cub has increased her weight from 10.5 pounds to 22 pounds.Christine Barton, the director of Operations & Wildlife Rehabilitation at the Humane Society’s Ramona campus, said, “With each passing day, she becomes more active and responsive and, though she still has some medical issues to overcome from being in such a fragile state, we are delighted she has responded well to our treatment and are hopeful she will make a full recovery. Mountain lions are special predators and we are proud to have an expert team trusted by the state of California to care for the species.”The Humane Society added:“Mountain lions typically stay with their mother until they disperse to live a solitary life at around 12-18 months of age. Because it is not safe to return a young mountain lion to the wild if found injured or orphaned as a kitten, Project Wildlife has been working with the California Department of Fish and Wildlife to monitor her progress and when stabilized, to ensure she has a good permanent home at a qualified facility.San Diego Humane Society acquired the Fund for Animals Wildlife Center in Ramona on Sept. 1 from the Humane Society of the United States. This mountain lion cub is the first wildlife patient admitted at the Ramona Campus since San Diego Humane Society’s Project Wildlife took over.Project Wildlife is one of only two licensed rehabilitation organizations that have a special agreement with the state to work with black bears and are also routinely called on to assist with other apex predators, such as mountain lions.” 2153

SAN DIEGO (KGTV) — A pedestrian was struck and killed by a vehicle while on Interstate 5 late Sunday.The pedestrian was on southbound I-5, just north of Cesar E Chavez Parkway, just before 11 p.m. when a vehicle struck and killed the person, according to the California Highway Patrol.Several vehicles hit the person after the initial crash, CHP added.CHP said it's unclear why the person was on the freeway and whether drugs or alcohol were a factor in the collision.I-5 was closed between Cesar Chavez Parkway and Logan Avenue while CHP investigators responded. The collision was under investigation as of Monday. 623

SAN DIEGO (KGTV) — A San Diego family is living in an empty home and says nearly everything they own is being held hostage by a moving company.They’re part of a growing group of people around the country who say they’re victims of a deceptive bait-and-switch operation. 10News has spoken to a representative of the moving company who denies wrongdoing.Over FaceTime, Brad and Vanessa Angle gave 10News a tour of their house in North Carolina. They recently moved there from their home in Poway. The family is sleeping on mattresses on the floor since their furniture and household items never arrived. The goal of relocating was to live a stress-free life, but the feeling of emptiness is driving them to tears.“It affects a lot it. It affects my daily life. I have to keep going, you know. I try to stand up every day for my kids. I have three kids that I have to be there for,” Vanessa said.What hurts the most is losing the memories. Her husband, Brad, says Titan Moving and Storage has the family’s irreplaceable belongings, like the photos and videos of their kids, and Vanessa’s wedding dress.On Titan Moving and Storage’s paperwork to the Angle family, it shows the company’s address is in Chantilly, Va.The Angles say the company had originally given them a binding estimate of ,300 with ,205 down. Yet after movers loaded everything up during the family’s moving day in July, the Angles say the movers claimed that the family had more items than what they were originally quoted for. The movers doubled the estimate.The Angles say the movers demanded a partial payment.“I think it was ,700-something dollars that we had to write a check for,” says Brad. He says his family was assured that any issues could be worked out with a company associate come Monday.Monday came and went. “[An associate] answered the phone on my first call and then immediately hung up and then wouldn't answer after that,” says Brad of his attempt to resolve the dispute with the company.The Angles stopped payment on the check and the situation went from bad to worse.The Federal Motor Carrier Safety Administration, or FMCSA, is the government agency that oversees interstate moving trucks. The agency reports that the carrier has never been authorized to move household goods. The FMCSA is currently investigating the carrier.This year alone, the FMCSA reports there have been 98 complaints filed against the carrier. Complaints have come in from customers like Chris Baumann in Florida. He says the company pulled a bait-and-switch operation on him.“If I didn't have a headset on, you'd hear this house echoing. It's empty,” he said over video chat about not receiving his belongings from the moving company.He and others say they had checked reviews before hiring the company. Titan Moving and Storage only has one star on Yelp, but there are other companies listed on Yelp with similar names and better reviews, causing confusion for customers. The Angles recently got what they call "hostage” photos from the carrier. They were sent pictures of their items that are being held at an undisclosed storage facility in California. The company tells us it won’t release anything until receiving a storage payment from the family.“They're trying to charge us over a thousand dollars a month for storage which is insane,” says Brad.Titan Moving and Storage’s website has been down for several days. A manager with the company told us they're not taking new customers. He declined a taped interview but acknowledged that the company does not have a license to move household goods.He claimed it was due to a “filing issue” and said the company works with licensed third-party movers. The FMCSA tells 10News that the company is still not authorized to use third-party movers for household goods. The manager also told us that the company tried to resolve the matter with the Angles last month by offering them a reduced moving fee.The Angles call that a lie.“I see it as a crime. They don't have a license,” adds Vanessa.According to the FMCSA, the FMCSA does not have the authority to resolve claims against a moving company. State law enforcement, transportation and consumer affairs agencies are responsible for pursuing suspected incidents of moving fraud and regulating the operations of intrastate moves.According to the California Department of Consumer Affairs, moving companies that operate within California are required to be licensed by the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation (BEARHFTI), part of the Department of Consumer Affairs.The BEARHFTI became the new licensing and regulatory home for household movers on July 1, 2018. The BEARHFTI is aware of the consumer complaints against Titan Moving and Storage but cannot comment specifically during the open investigation.A spokesperson tells 10News that the company is not licensed with the BEARHFTI.A sergeant with the San Diego County Sheriff’s Department tells 10News that its detectives are looking into the matter. 5031

SAN DIEGO (KGTV) - A recent SurveyUSA/10News poll shows 53% of San Diegans are worried about the cost of food, and that gets especially troublesome in the summer, when kids are out of school. Many families lose much needed support from free or reduced price meals at school. But a program through Feeding San Diego is working to make sure every kid has the "Fuel for Summer" they need."It's both heartwarming and heartbreaking," says Feeding San Diego CEO Vince Hall. "That summer meal we're able to provide is probably the first meal that they've had of the day."1 in 6 children in San Diego faces hunger and food insecurity. The Fuel for Summer program provides meals that follow all federal nutritional guidelines. They include a protein, side, vegetable, fruit and healthy drink. Often, Hall says, they're introducing kids to foods they don't get on a regular basis."I went to one of the meals last summer," says Hall with a smile. "There were kids who'd never had a tamale, and had to be instructed on how to eat a tamale, and then they thought they were absolutely delicious."The Fuel for Summer program has 16 sites, some feed as many as 200 kids every day. It's one less thing parents have to worry about as their kids play all summer."When you are struggling with the high cost of housing, you're struggling with the other high cost of living factors, Feeding San Diego is really focused on just making sure the basic nutritional elements of those children are taken care of," says Hall.For more information, or to donate to the program, go to FeedingSanDiego.org. 1586