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SAN DIEGO (KGTV) - Few people have reached the pinnacle of publishing as a New York Times best selling author with 22 million books sold.Fewer still founded a company that teaches leadership to Fortune 500 companies around the world, from Blue Cross, Bayer and Burger King to Exxon Mobile, Hilton, L’Oreal, Nabisco, Toyota and Victoria Secret just to name a few.Author, speaker, and business coach Ken Blanchard is celebrating his 80th birthday this month.His techniques, or values for effective management have guided millions since his blockbuster book The One Minute Manager in 1982.Blanchard tells 10News anchor Kimberly Hunt all good performance starts with clear goals.“If people don't know what you want them to do, what's the chance of them doing it?”Then he advises managers to wander around and see if they can catch people doing something right, then take the time for a one minute praising.Because Blanchard says people today prefer to work side by side with management, instead of the old top-down approach…he and his co-author revised the third tenet to re-direct.With a smile on his face he says, “ I think that's what made the book so popular, because, if you have goals, find them doing something good and praise them, and redirect them...duh.”Blanchard calls this philosophy of turning the business pyramid on its head with workers at the top and the boss at the bottom, Servant Leadership.His global headquarters in Escondido has a sculpture depicting this viewpoint showing Jesus washing the feet of Peter.“People who are servant leaders are good listeners, they ask questions more than tell, and they're really there for you, because they want you to win…and then they know that if you win, they win.”Garry Ridge, the CEO of San Diego based WD-40, took Blanchard’s Leadership class at University of San Diego in 1999. He says it confirmed what he believed and taught him what he didn’t know.“If you can imagine a place where people, are involved in something bigger than themselves, you learn something new, feel safe, are protected by values, and go home happy...that's what we strive for, because it's all about the people!”The people, all the people, from the top down are called members of the tribe at WD-40.“Leadership is not about being in charge... leadership is about taking care of the people in your charge.”Ridge does that by creating comfortable spaces, stocking the kitchen, providing a gym available to employees 24 hours a day and providing bicycles to make it easy to get some fresh air.“So here we don't have managers we have coaches. I'm a coach. My job as a coach is to help people play their best game every day. It’s not about me. It’s about how to do we get people to enjoy what they do every day?”It’s a formula for success at WD-40. The company has a market cap of just over billion, annual revenue of more than 0 million, and staggering employee engagement surveys showing 99 percent of employees love to tell people they work at WD-40.Results in line with Blanchard’s model.“Profit is the applause you get for creating a great environment for your people, so they'll take care of your customers," Ken Blanchard writes.The two men collaborated on a book, Helping People Win at Work, espousing their credo…Don’t mark my paper, help me get an A. 3304

SAN DIEGO (KGTV) - Driving on roads in San Diego during the holiday season can be a headache, as residents and tourists alike deal with increased traffic caused by extra congestion. This year, during Thanksgiving week, the roads have been a little bit safer, according to statistics released by the California Highway Patrol. San Diego County DUI arrests and auto fatalities were both down from last year, for the time period between Wednesday at 6:00 p.m. and Friday at 6:00 a.m. Going into the weekend there have been a total of 21 DUI arrests recorded in San Diego, a decrease from 27 arrests from 2017. RELATED: Check 10News?traffic updatesThe results are also reflected across the state, where the 294 DUI arrests are down from 386 a year ago. There have been no fatal car accidents in San Diego, compared to one at this time last year. Across the state there were 17 car accidents resulting in death, compared to 19 in 2017. The CHP reports that of the 13 fatalities that occurred in their jurisdiction, five were not wearing seat belts.  1142

SAN DIEGO (KGTV) - Dozens of people lined up early Thursday morning to await the opening of a new Chick-fil-A restaurant in National City. 146

SAN DIEGO (KGTV) - Health officials have confirmed a positive case of COVID-19 at an assisted living center in the College Area.On Wednesday, 10News tried to get answers from Stellar Care Center, located just south of the College Area. On Tuesday night, San Diego County Public Health Officer Dr. Wilma Wooten revealed that they were looking into a patient at the home who may have tested positive. “Our staff [is] investigating this situation and once it's determined if there's individuals or patients with influenza-like illnesses, the staff there will collect specimen and send them to our lab for testing,” she stated.Across the country, concerns over the spread of the virus in nursing homes continues to grow. In Kirkland, Wash., an outbreak of the virus at the Life Care assisted living center lead to at least 35 reported deaths, according the Centers for Disease Control and Prevention. In Louisiana, seven deaths have been linked to a retirement community out of New Orleans. 10News reached out to Stellar Care Center and San Diego County for additional information. A spokesperson for San Diego County writes, "I can confirm that there is a positive case of COVID-19 at Stellar Care Assisted Living. Skilled nursing facilities throughout the County have amplified their protocols to address the COVID-19 pandemic using strategies similar to those recommended by the County of San Diego in responding to an influenza outbreak. These protocols include limiting the amount of people in congregant settings (including meals, activities and visitors) while amplifying cleaning and sanitation measures and providing additional training for staff."The State Department of Social Services writes, “In order to protect confidentiality, we are not able confirm or provide details regarding specific individuals or locations.” 1835

SAN DIEGO (KGTV) — Hoteliers across San Diego are seeing a significant loss of business from mass cancellations as efforts continue to stop the spread of the novel coronavirus. The San Diego Convention Center Corp. reports five conferences have either been canceled or postponed, meaning upwards of 43,000 people would not be coming to San Diego and spending money locally. "The hotel industry has seen a significant drop in business, a significant impact on the workforce," said Namara Mercer, who chairs the San Diego Hotel Motel Association. "Anecdotally the shifts are being cut, people aren’t going to work if occupancy is not high."LIST: San Diego events, schools that have changed plans due to the coronavirusAs conferences cancel, large convention hotels downtown are finding themselves with hundreds, if not thousands, of unexpected empty rooms. That can be costly also to other hotels. "What do they do? They reduce their rates - the big convention hotels - and then they start taking away business from all of us who are in outlying areas," said Bob Rauch, CEO of RAR Hospitality, which owns three San Diego County hotels and manages nine others.Rauch said cancellations were up 15 percent last week, and he expects that to increase to 25 percent this week. He says he expects it to peak next week at 35 percent before he expects things to calm down. As of now, he has not cut staff hours, but he said things could change if the loss of business continues to persist. "If this worsens over the next couple of weeks, we will create some kind of shared pain program," said Rauch, adding that it would likely involve cutting hours across the board so no employees are laid off. As of December, there were 31,700 people in the county working for hotels, up about 2.6 percent from December 2018, according to the state Employment Development Department. 1868

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