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Regarding the incident from last night, as soon as we found out about this situation, we contacted the customer to let her know, that the behavior she experienced is unacceptable and a clear violation of our service standards. We apologized and assured her that we, as a company, do not tolerate this type of behavior, in our stores. We have since made suggestions to managers of this franchise, location, on how to deal with the employee, who caused this regrettable situation. 486
Reported cases of fraud and identity theft have skyrocketed since the pandemic began in the United States. One expert said COVID-19 has created an unparalleled opportunity for scammers.For Holly and Tony Chilicas, the nightmare began decades ago – in a time before widespread cyber scams and coronavirus. In fact, it happened in a very analog way -- Tony’s wallet was stolen.“I was a dumb kid and I didn't think nothing of it. I'm like, ‘I'll just cancel my credit cards and I'll get it a new license, I'll...’ And I had my social security card in there, and I didn't know,” said Tony.After that theft, his identity was stolen – over and over again.“Basically, his social security number has been used in upwards of 10 different states by 20 plus people,” said Holly.She said one was even caught red-handed. She shared a police report from 2006 when a man named Jorge Campos Ramirez was caught with Tony Chilicas’ name and social security number and admitted to a police officer he bought Tony’s information at a grocery store and had been using it for months to get work.“They talked to the guy and he bought Tony’s social security card and driver's license for ,” said Holly.Holly and Tony said that’s just one case of many, and it’s led to Tony being charged hundreds of thousands in back taxes he didn’t owe and a lowered credit score. He even had to put off legally marrying Holly until he got some of it straightened out with the IRS -- a process that took 10 years -- and he said it’s still not completely fixed.“So, if it happens to me and I'm just an average Joe, it could happen to anybody,” said Tony.It is happening more and more. According to the Federal Trade Commission – the agency that handles identity theft and fraud concerns at the website IdentityTheft.gov – so far this year, there were more than 1.8 million reported cases of fraud and identity theft. Nearly 190,000 of those are directly connected to the coronavirus pandemic, and those COVID-related fraud cases really skyrocket right as many states were putting lockdowns in place.“COVID-19 has created – I don’t even have a word for it – COVID-19 has created this opportunity for scammers that is unparalleled,” said Eva Velasquez, president and CEO of the nonprofit Identity Theft Resource Center.Velasquez said all the scams that have been around for a long time that are often regional – like those that happen after a disaster, a health scam, fraud, phishing – they’re all happening right now because the pandemic is universal. She said everyone’s emotions are heightened right now and scammers prey on that.”Well, there is just a panoply of scams that are popping up because of COVID, and so there is going to be a very long tail on this fraud because there are just so many different types, and they're all escalating,” said Velasquez.She said one scam they’re hearing a lot about now is unemployment identity theft.“There are a lot of factors here that are creating this increase [in unemployment identity theft], the first one is it's actually more lucrative now,” said Velasquez.She said that was due to the 0 weekly pandemic bump, she also said that most people who were scammed didn’t know it until it was too late.“The one that we are hearing the most in our call center is the one that's the most devastating, these people that are calling us their scared, they're angry, they're in tears,” said Velasquez. “They legitimately need these benefits in order to meet their basic needs, and they can't get them because a criminal has basically circumvented those benefits and taken them away from them.”Others scams unique to this time we are all living in are scams surrounding contact tracing.“We really do need to participate in [contact tracing]. It is very important for us to get a handle on this when there are contact tracers that are trying to do their job, that they get cooperation from people, however, the scammers know that and they are trying to leverage it,” said Velasquez.She said the good news is there’s some pretty universal advice when it comes to scams and any contact you didn’t solicit: go to the source.She said if you get an email you didn’t ask for – even if it looks official – don’t click on any links. She said, especially now, it’s important not to panic, to step back and try to verify the information in a different way by going to the source. She said the same goes for phone calls you didn’t ask for --whether it’s a contact tracer or someone who says they’re from your bank -- ask the caller questions about themselves, where they’re calling from and why. She said then hang up and find a phone number yourself you know is correct and call back. No one who’s trying to contact you for a legitimate reason will ever yell at you or threaten you for trying to keep your identity safe.She also said for those who might be afraid they’re being rude – especially those in the older generations – that it’s not rude to protect yourself.“It's not rude to say, I have to verify who you are, and if someone starts yelling at you or demanding things of you, it's not rude to hang at the phone,” said Velasquez.It’s a sentiment Tony agrees with 100 percent. He speaks with the experience of a man who’s spent more than a decade trying to get his identity back and trying to get a new social security number.“Be rude! Who cares, hurt someone's feelings. And they don't care about you,” said Tony.In other words, be smart, be aware and be your own advocate. 5478
President Donald Trump’s supporters have seized on a photo circulating on Twitter since late Sunday that shows Democratic presidential nominee Joe Biden not wearing a mask while he talks to a campaign staffer on a plane. Why wasn’t Biden, who has made a point to put on a facial covering throughout the campaign, wearing a mask? Because the photo was taken in November 2019, before the first case of the new coronavirus was reported, and months before global health officials began urging people to wear masks in order to stop the spread of the virus. 559
President Donald Trump tweeted on Wednesday that his administration is not considering renaming military bases named after 10 Confederate military leaders.Earlier in the week, amid national unrest over police brutality against African Americans, and racial injustice, the Defense Department said it was open to discussions on renaming the bases. The announcement came as a number of local leaders have announced the removal of statues of Confederate military leaders from a number of public plazas.But Trump closed that door on Wednesday.The tweets read, “It has been suggested that we should rename as many as 10 of our Legendary Military Bases, such as Fort Bragg in North Carolina, Fort Hood in Texas, Fort Benning in Georgia, etc. These Monumental and very Powerful Bases have become part of a Great American Heritage, and a history of Winning, Victory, and Freedom.“The United States of America trained and deployed our HEROES on these Hallowed Grounds, and won two World Wars. Therefore, my Administration will not even consider the renaming of these Magnificent and Fabled Military Installations. Our history as the Greatest Nation in the World will not be tampered with. Respect our Military!”The Confederate government symbols have become a point of contention among supporters of Black Lives Matter, and that the Confederate leaders led a government to preserve slavery in the South. 1402
President Donald Trump tweeted on Thursday that he will continue to follow the advice of his lawyers and cooperate with special prosecutor Robert Mueller."I have agreed with the historically cooperative, disciplined approach that we have engaged in with Robert Mueller (Unlike the Clintons!). I have full confidence in Ty Cobb, my Special Counsel, and have been fully advised throughout each phase of this process," Trump tweeted.Recent reports indicated that Trump has been especially irate with an FBI raid of his personal lawyer's office, the findings which could eventually be turned over to Mueller for his investigation into Russian meddling in the 2016 election. Some outlets report that Trump is considering firing deputy Attorney General Rod Rosenstein, who appointed Mueller as special counsel last year.The Washington Post also reports that Trump's former advisor, Steven Bannon was urging aides on a plan to fire Rosenstein and stop cooperating with Mueller.Trump is reported to have considered firing Mueller in December 2017 and in June 2017, according to the New York Times. 1128