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A Memphis woman wants answers after getting a nearly ,000 dollar bill from Memphis Light, Gas and Water.Florence Ford said the utility insisted the astronomical amount is no mistake.They told her a water leak led to the 5-figure bill, but Ford doesn't think MLGW's story is adding up.The 60-year-old brings in just enough every month from disability checks to pay her rent and insurance costs."I had four blood clots, I’ve got nerve damage on the right side and I had a stroke," she said.So, when Ford opened up her bill late January for ,423, she was floored.Her normally bill had skyrocketed to ,995 for water alone, just for one month."What the hell? If I’m on a fixed income, how can I pay a ,000 water bill?" she said.Ford called MLGW and said she was told the massive bill was due to a water leak on her property, and that she’d need a plumber to fix it."Some pipe or something had come loose and they took care of it," she said.According to Ford's bill, her water usage during the month of December was 4,983 CCFs (centum cubic feet). That’s close to 4 million gallons, which is enough to fill an Olympic-sized swimming pool almost six times.MLGW told Ford a representative called her and left a note on her door, but she said before getting that bill, no one from the utility ever reached out to tell her there was a problem."Didn’t call, didn’t leave a voicemail, said they left a note on the door. No note on the door," she said.A friend and former lawyer told Ford it would be impossible not to realize that much water was leaking in front of her home."He said if I had a ,000 water bill, my house should have been floating down the street somewhere," she said.Ford said she spoke to someone at MLGW again, who suggested she file for bankruptcy.The next month she got another bill, leaving her owing nearly ,000, which is just a couple hundred dollars shy of what she brings in in an entire year."If I don’t pay that, they’re going to cut my utilities off, so I’m going to be without utilities," Ford said. "What am I supposed to do? Sit in the dark?"She's also on a breathing machine, which needs electricity to operate.MLGW agreed to credit Ford’s account ,980, but she says that’s not good enough."I think they should squash it. I got the problem taken care of," she said.WREG reached out to MLGW Sunday to find out how this happened, what – if anything – Ford can do and how other people can prevent this type of thing from happening to them.Gale Carson, the company's director of corporate communications, tell us MLGW can’t look into the bill until their offices are open again on Monday. 2636

A mother in Michigan turned her daughter's wheelchair into Cinderella's Carriage for Halloween. Tiffany Breen says on the family's recent trip to the zoo, the costume was a "showstopper."The post on social media drew dozens of positive comments from people who were inspired by the idea.  316

A Michigan man is disgusted after an incident on a Delta Air Lines flight involving a service dog and the mess it left behind.The Bay City, Mich. man had just boarded the plane to Miami when he noticed feces all over the floor and his seat. When he alerted the crew, he said they did little to nothing to help.“Actual feces and it was all over me. I sat in it and it was on the seat, on the floor, the seat in front. And I was literally in it,” said Matthew Meehan, Delta customer.The Bay City resident said via FaceTime about the very smelly, disgusting encounter he had on a recent Delta flight from Atlanta to Miami.He said upon sitting in his seat, he and the passenger next to him quickly discovered they had sat in feces. They both ran to the front of the plane to clean off and were shocked by what the flight attendant handed them.“I have no idea why I wasn’t offered something from the biohazard kit to clean myself up with. Instead, I was handed two paper towels and one of those miniature bottles of Bombay Sapphire, a bottle of gin to clean myself with,” Meehan said.Meehan said that was just the beginning. After cleaning what he could of the feces from his hands and clothing, he said flight attendants continued to board the plane and told him there was nothing more they could do. He exited the plane to speak with a manager and said this was her response:“At the very beginning, she sighed, ‘what’s your problem?’ And it was just you know, I had to step back for a moment and say, alright, keep your composer. You do not want to be one of these people you see on the news getting kicked off a plane. Meanwhile, I’m covered in feces,” Meehan said.Meehan said he and fellow passengers were forced to lay a blanket over the mess and endure the smell for the entire two-hour flight.Delta Air Lines released the following statement:“On Nov. 1, an aircraft operating flight 1949 from Atlanta to Miami was boarded before cleaning was completed following an incident from a previous flight with an ill service animal. Delta apologizes to customers impacted by the incident and has reached out to make it right, offering a refund and additional compensation. The safety and health of our customers and employees is our top priority, and we are conducting a full investigation while following up with the right teams to prevent this from happening again. Upon landing in Miami, the aircraft was taken out of service to be deep cleaned and disinfected.”Meehan acknowledged he was offered a refund, but more importantly he hopes this incident forces Delta to look at its current policies.Meehan also said he has been contacted by dozens of lawyers since the incident, wanting to take on the case. 2709

A sunny afternoon by the pool was interrupted by a black bear in central Massachusetts recently.Matt Bete is taking a pool-side nap at his home in Greenfield, when a small bear wanders into his backyard. The gate was left open and the bear is seen on camera casually walking over to the pool for a drink.The bear then sniffs around, walks over to the chair, and uses his paw to nudge Bete’s foot. 404

A significant drop in the number of plastic bags littering Britain's seabeds suggests that a charge on plastic bags and other efforts to tackle marine litter are working, according to a new report.The study, published in the journal Science of the Total Environment, was carried out by scientists at the UK government's Centre for Environment, Fisheries and Aquaculture Science (Cefas), who analyzed data complied between 1992 and 2017 to reveal a drop of nearly 30% in plastic bags on Britain's seabeds.The report inspected 2,461 trawls off the UK's coasts and found that over the 25-year period, 63% of trawls contained at least one plastic litter item. 663